Shipping policy
Shipping Policy
Last updated: 20 September 2026
This Shipping Policy explains how Somasys Photomedicine (“Somasys”, “we”, “us”) delivers orders placed via somasys.co.uk.
Contact: hello@somasys.co.uk
Dispatch from: Unit 9, Mini Park, Leeds Road, Huddersfield, HD1 6PA, United Kingdom
Where we ship
We primarily ship within the United Kingdom. International shipping may be available on request or at checkout where enabled — contact hello@somasys.co.uk for destinations not offered at checkout.
Shipping charges
Shipping charges are calculated at checkout based on order contents, destination and selected service. Indicative UK rates shown in the site cart (for example standard and premium tiers, with free shipping above a stated order value, or when professional installation is selected) are estimates; the amount confirmed at Shopify checkout is the charge that applies.
Dispatch times
In-stock items are typically prepared for dispatch from our Huddersfield stock. Lead times can vary for larger panels, stands and bundle configurations. You will receive tracking or dispatch confirmation by email where available.
If an item is delayed or out of stock after you order, we will contact you promptly with options (wait, substitute, or cancel/refund).
Delivery times
UK mainland deliveries commonly arrive within a few working days after dispatch for standard services; larger or specialist freight (full-body panels, stands) may take longer and may require appointment or kerbside delivery. Exact windows depend on the carrier and service selected at checkout.
Failed delivery and storage
If a delivery fails because of an incomplete address, refused acceptance, or missed appointments you arranged, we may charge redelivery costs or treat the goods as returned. Please ensure someone can receive bulky items.
Damage in transit
Inspect packaging on arrival. If goods arrive damaged, keep all packaging and contact hello@somasys.co.uk within 7 days with photos and your order number so we can raise a carrier claim and arrange a replacement or refund as appropriate.
Professional installation
Where you add professional installation at checkout, delivery and installation arrangements will be confirmed separately. Site copy that shipping is waived with installation applies only where that option is selected and confirmed in checkout.
Customs and international orders
For any international shipment, you are responsible for import duties, taxes and local compliance unless we expressly state otherwise in writing.
Questions
Shipping questions: hello@somasys.co.uk