Refund policy

Refund Policy

 

Last updated: 20 September 2026

 

This Refund Policy explains how returns, cancellations and refunds work for purchases from Somasys Photomedicine (“Somasys”, “we”, us”).

 

Contact: hello@somasys.co.uk

Address: Unit 9, Mini Park, Leeds Road, Huddersfield, HD1 6PA, United Kingdom

 

Your statutory rights (UK consumers)

 

If you buy as a consumer in the UK, nothing in this policy affects your statutory rights. Goods must be as described, of satisfactory quality and fit for purpose. If they are not, you may be entitled to a repair, replacement or refund under the Consumer Rights Act 2015.

 

Cooling-off period (distance sales)

 

For most consumer purchases made online, you may cancel within 14 days of receiving the goods (Consumer Contracts Regulations 2013), without giving a reason.

 

To cancel, email hello@somasys.co.uk with your order number and a clear statement that you wish to cancel. You then have a further 14 days to return the goods to us in unused, resaleable condition, with original packaging where practicable.

 

We will refund you within 14 days of receiving the returned goods (or proof of return), using the original payment method. We may deduct an amount for diminished value if the goods have been handled beyond what is necessary to establish their nature and characteristics.

 

Return shipping for change-of-mind cancellations is normally at your expense unless we agree otherwise or the goods are faulty.

 

Faulty, damaged or incorrect items

 

If an item arrives damaged, faulty, or not as ordered, contact us within 7 days of delivery (or as soon as you discover a latent fault) at hello@somasys.co.uk with your order number and photos where helpful.

 

We will arrange repair, replacement or refund as appropriate. Reasonable return shipping for verified faults or our error is covered by us.

 

Warranty

 

Many Somasys devices carry a three-year manufacturer-style warranty as stated on the product page. Within the first six months, free replacement may apply as described on the site for eligible defects — contact hello@somasys.co.uk with your order details. Warranty does not cover damage from misuse, unauthorised modification, or normal wear.

 

Non-returnable items

 

We may refuse returns for:

• Items returned incomplete, heavily used, or not in resaleable condition (except for genuine fault claims)

• Custom or specially ordered items where we notified you in advance they are non-returnable (unless faulty)

 

Professional / business buyers

 

If you purchase as a business (B2B), cooling-off rights for consumers do not apply. Returns for B2B orders are by prior written agreement unless goods are faulty or not as described.

 

How refunds are paid

 

Refunds are issued to the original payment method. Shipping charges are refunded where required by law or where the return is due to our error or a fault.

 

Escalations

 

Refund decisions that are unclear or disputed are escalated internally. Email hello@somasys.co.uk and we will respond as soon as reasonably possible.